Terms of service

Effective Date: October 17, 2026
Last Updated: October 17, 2026

Welcome to Xavenora. Our official website is www.xavenora.com.

These Terms of Service ("Terms") govern your access to and use of our website, including browsing products, placing orders, making purchases, and interacting with our online services.

Throughout these Terms, "Xavenora," "we," "us," and "our" refer to the online retail business operating under the trade name Xavenora.

We offer a selection of toys, games, action figures, collectibles, and related products designed for entertainment, imaginative play, and enjoyment.

Our online store is hosted by Shopify Inc., which provides the e-commerce infrastructure supporting our website, checkout, and order management operations.

By accessing or using our website, you agree to these Terms. When you place an order, you also agree to the purchase conditions presented during checkout and the policies incorporated into these Terms.

Please review our Privacy Policy, Shipping Policy, and Return & Refund Policy, which provide additional information about our practices and services.

If you do not agree to these Terms, please discontinue use of our website.

Nothing in these Terms excludes, restricts, or waives consumer rights or legal remedies that cannot lawfully be limited under United States federal or state law.

1.1 Age Requirements

Our online shopping services are intended for adults aged 18 and older, including parents and legal guardians purchasing products for children.

By placing an order, you confirm that you are legally capable of entering into a binding purchase agreement.

Visitors under 18 should use our website with the involvement and permission of a parent or legal guardian.

1.2 Accurate Information

You agree to provide accurate, current, and complete information when placing an order, creating a customer account, or contacting our support team.

You are responsible for reviewing your shipping address, contact details, and order information before completing checkout.

1.3 Account Security

If you create a customer account, you are responsible for maintaining the confidentiality of your account credentials and notifying us of suspected unauthorized activity.

We may restrict access to accounts involved in fraud, security threats, or other serious violations of these Terms.

1.4 Lawful Use

You agree to use our website for lawful purposes and refrain from interfering with its security, functionality, or availability.

2.1 Product Information

We strive to provide accurate product names, descriptions, photographs, specifications, dimensions, materials, and other relevant information.

Product appearance can vary slightly due to screen settings, lighting, or manufacturer packaging updates.

These differences do not eliminate your rights when a product is materially misrepresented, defective, or different from the product ordered.

2.2 Age Recommendations and Safety Warnings

Some toys, models, action figures, and collectible products contain small parts, batteries, mechanical components, or other features requiring special care.

Before purchasing or using a product, please review:

• Manufacturer age recommendations.

• Choking hazard warnings.

• Safety labels and instructions.

• Assembly and operating instructions.

• Battery and electronic component precautions.

• Product-specific usage and storage recommendations.

Adults should provide appropriate supervision when children use toys or products requiring supervision.

Age recommendations and safety warnings should be followed to reduce foreseeable risks.

2.3 Product Safety and Recalls

We take product safety concerns seriously.

If we become aware of a safety issue or product recall affecting merchandise we have sold, we will take the actions required by the relevant product safety laws and regulatory authorities.

Customers who discover a potential safety issue should discontinue use of the affected product and contact us at hello@xavenora.com.

Nothing in this section transfers Xavenora's legal product safety responsibilities to customers.

2.4 Product Availability

All products are subject to availability.

If an ordered product becomes unavailable before fulfillment, we will notify you and arrange an appropriate refund for the unavailable merchandise.

A replacement or alternative product will not be substituted without your agreement.

3.1 Currency

All product prices displayed on www.xavenora.com are stated in United States Dollars (USD).

3.2 Product Pricing

The price displayed at checkout represents the product price applicable to your order, together with any disclosed shipping charges, taxes, or other charges.

We reserve the right to update product prices for future purchases.

Price changes do not retroactively alter the agreed price of an accepted order.

3.3 Shipping Charges

Xavenora offers Free Standard Shipping ($0.00 USD) for eligible orders delivered within the United States, as described in our Shipping Policy.

Any shipping charges that apply to a particular order will be displayed during checkout before payment authorization.

3.4 Sales Tax

State and local sales taxes collected by Xavenora will be calculated and displayed during checkout according to the order's destination and the applicable tax rules.

3.5 Pricing and Listing Errors

We work to maintain accurate prices and product information.

If we identify a clear and material pricing or listing error before an order is accepted, we may correct the information, contact you for instructions, or decline the affected order.

If an order must be canceled because of an error, we will refund the amount collected for the canceled merchandise.

We will not increase the price of an accepted order without obtaining your agreement.

Nothing in this section permits misleading pricing practices or limits remedies provided by consumer protection laws.

4.1 Placing an Order

Submitting an order constitutes an offer to purchase the selected products under the terms and prices displayed during checkout.

After submission, you will normally receive an automated order confirmation acknowledging receipt of your order.

An automated confirmation does not necessarily mean that the order has been accepted for fulfillment.

4.2 Order Acceptance

Order acceptance occurs when we confirm that the order can be fulfilled and release it for shipment.

We may verify payment information, product availability, and shipping details before accepting an order.

Any cancellation of a previously accepted order will be handled according to these Terms and the customer's rights under applicable law.

4.3 Order Restrictions and Cancellations by Xavenora

We may decline or cancel orders for legitimate reasons, including:

• Suspected fraudulent or unauthorized transactions.

• Material billing or shipping information discrepancies.

• Product unavailability.

• Clear and material pricing errors.

• Legal restrictions affecting the sale or delivery of a product.

We will notify the customer and refund amounts collected for canceled merchandise.

4.4 Customer Cancellation Requests

If you need to cancel an order, please contact hello@xavenora.com as soon as possible.

We will review the order status and confirm whether cancellation can be completed before shipment.

Once an order has shipped, standard voluntary returns are handled under our Return & Refund Policy.

This process does not restrict cancellation rights or refunds required by law.

4.5 Shipping Delays and Unfulfilled Orders

We make shipping commitments based on the processing and delivery information presented when an order is placed.

If we cannot ship merchandise within the promised timeframe, we will provide the delay notice, cancellation options, and refund procedures required by the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule.

When a customer is entitled to cancel because of a shipment delay or failure to ship, we will provide the required refund, including applicable original shipping charges, within the legally mandated timeframe.

We will not require a customer to accept an indefinite shipping delay.

5.1 Payment Authorization

Orders must receive the necessary payment authorization before they proceed through fulfillment.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

5.2 Accepted Payment Methods

Our checkout displays the payment methods currently available for your purchase.

Available options can include major credit cards, debit cards, digital wallets, and payment services supported by our e-commerce platform.

Payment method availability depends on the checkout configuration and payment provider support.

5.3 Payment Security

Our store uses Shopify's e-commerce infrastructure and supported third-party payment providers to process transactions.

Payment credentials are handled through the relevant payment processing systems.

Xavenora does not store complete payment card numbers or card security codes in its independently managed systems.

5.4 Billing Accuracy

You agree to provide accurate billing and payment information.

Transactions involving suspected fraud, unauthorized payment activity, or incomplete authorization may be declined or reviewed.

6.1 Delivery Destinations

These Terms primarily address orders placed for delivery within the United States.

Shipping availability and any destination restrictions are presented through our website and checkout process.

6.2 Processing and Delivery Information

Our Shipping Policy provides details concerning:

• Order processing times.

• Available shipping services.

• Estimated transit times.

• Shipping charges.

• Order tracking.

• Delivery procedures.

• Shipping restrictions.

Shipping estimates are not a waiver of legally required shipment deadlines.

6.3 Shipping Origins

Orders are shipped through the fulfillment arrangements used by Xavenora and its service providers.

The applicable shipping origin and delivery arrangements depend on the products ordered and our operational fulfillment process.

We do not guarantee shipment from a particular warehouse or location unless specifically stated for the relevant order.

6.4 Customer Address Responsibilities

Customers must provide accurate and complete shipping information.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, reasonable additional shipping charges may apply as described in our Shipping Policy or Return & Refund Policy.

We remain responsible for correcting delivery errors attributable to Xavenora.

6.5 Missing or Delayed Deliveries

If your order is missing, significantly delayed, or marked as delivered but cannot be located, please contact hello@xavenora.com.

We will review the shipping information, coordinate with the carrier, and assist in resolving the issue.

A carrier's delivery scan does not automatically eliminate any legal responsibility Xavenora has for fulfilling the purchase agreement.

7.1 Standard 30-Day Return Policy

Xavenora offers a 30-day return window for eligible merchandise.

Customers may request a standard change-of-mind return within 30 calendar days of the confirmed delivery date.

To qualify for a standard change-of-mind return:

• The return request must be submitted within 30 calendar days after delivery.

• The product must remain unopened, unused, and in its original condition, with all original packaging, manufacturer seals, and accessories intact.

• The customer must obtain return authorization and follow the procedures outlined in our Return & Refund Policy.

Return requests submitted after the 30-day return window are not eligible for standard change-of-mind returns.

However, this timeframe does not limit any rights or remedies available to consumers under applicable law for defective, incorrect, or nonconforming products.

7.2 Return Shipping and Fees

For approved change-of-mind returns:

• Customers are responsible for return shipping costs.

• Original shipping charges are generally nonrefundable, except where required by law.

• Xavenora charges no restocking fee.

Restocking Fee: $0.00 USD

7.3 Damaged, Defective, or Incorrect Merchandise

If you receive a damaged, defective, incomplete, or incorrect product, please contact:

hello@xavenora.com

We encourage customers to report visible shipping damage, missing parts, or incorrect products within 7 business days of delivery.

This is a recommended reporting timeframe and does not eliminate consumer rights or remedies available under law.

After reviewing the issue, we will arrange an appropriate refund, replacement, or other remedy consistent with your legal rights.

Xavenora covers authorized return shipping costs for product defects or fulfillment errors attributable to our business.

7.4 Refund Processing

Approved refunds are processed according to our Return & Refund Policy.

Refunds required because an order was not shipped, a transaction was canceled under a statutory right, or another legal refund obligation arose will follow the deadlines established by governing law.

7.5 Relationship to Return & Refund Policy

Our Return & Refund Policy contains the detailed instructions governing return eligibility, authorization, shipping responsibilities, inspections, and refunds.

Nothing in either policy limits mandatory consumer protection rights.

8.1 Website Content

Website content created or owned by Xavenora, including original text, graphics, logos, page layouts, and other original materials, is protected by intellectual property laws.

Other website materials are used under licenses or permissions held by their respective owners.

8.2 Third-Party Brands and Characters

Third-party brand names, trademarks, character names, product designs, photographs, and other intellectual property remain the property of their respective owners.

The display or sale of a branded product does not, by itself, indicate that Xavenora is officially affiliated with, endorsed by, or sponsored by the applicable brand owner.

Any claim of official authorization or affiliation will be made only when supported by the relevant authorization.

8.3 Permitted Website Use

You may access our website and view its content for personal, lawful shopping purposes.

You may not reproduce, distribute, sell, modify, or commercially exploit protected website content without permission from the relevant rights holder.

This restriction does not prohibit activities expressly permitted by applicable law.

You agree not to use our website or online services to:

• Conduct fraudulent or unlawful transactions.

• Violate federal, state, or local laws.

• Infringe intellectual property or privacy rights.

• Upload malware, viruses, or malicious software.

• Attempt unauthorized access to accounts, systems, or customer information.

• Interfere with website operations or security.

• Conduct phishing, identity theft, or deceptive activities.

• Collect personal information through unauthorized methods.

• Misrepresent your identity when placing orders or requesting support.

We may take reasonable steps to investigate misuse, restrict access, cancel fraudulent transactions, and protect website security.

Nothing in this section prevents lawful consumer activity or the exercise of protected rights.

10. Warranties, Disclaimers, and Limitation of Liability

10.1 Website Availability

We make reasonable efforts to maintain reliable website functionality.

However, website access may occasionally be interrupted by maintenance, technical issues, network disruptions, or circumstances outside our reasonable control.

To the extent permitted by law, the website's general informational and technical services are provided on an "as is" and "as available" basis.

This website service disclaimer does not eliminate product warranties or consumer rights established by law.

10.2 Product Warranties

Products sold through Xavenora may carry manufacturer warranties, statutory warranties, or other legally enforceable protections.

The existence, scope, and duration of any manufacturer warranty are determined by the warranty terms provided for the relevant product.

We do not exclude implied warranties or other product protections in circumstances where doing so is prohibited by law.

A general website disclaimer does not override a valid product warranty.

10.3 Limitation of Liability

To the maximum extent permitted by law, Xavenora is not responsible for indirect, incidental, special, or consequential losses arising solely from interruptions or technical failures of website services when such liability can lawfully be excluded.

This limitation does not exclude or restrict liability for:

• Personal injury or property damage for which liability cannot legally be excluded.

• Fraud or intentional misconduct.

• Product defects or breaches of warranty for which legal remedies cannot be waived.

• Failure to fulfill mandatory order, cancellation, or refund obligations.

• Any other liability that applicable law prohibits us from excluding.

10.4 Consumer Rights

Nothing in these Terms waives or restricts mandatory consumer rights, statutory warranties, or remedies established by applicable United States federal or state law.

If a limitation in this section conflicts with a non-waivable legal protection, the applicable legal protection controls.

11. Governing Law and Dispute Resolution

11.1 Governing Law

These Terms and purchase agreements are governed by the laws of the State of Florida and applicable United States federal law, without regard to conflict-of-law principles.

This governing law provision does not deprive consumers in other states of mandatory consumer protections that apply to their transactions.

11.2 Resolving Customer Concerns

If a dispute or concern arises regarding an order, product, or service, we encourage you to contact our customer support team first.

Email: hello@xavenora.com

We will review your concern and work toward an appropriate resolution.

11.3 Legal Remedies

If a dispute cannot be resolved through customer support, either party may pursue available remedies through a court or another legally authorized dispute resolution process.

These Terms do not impose mandatory private arbitration or require customers to waive their right to participate in a class action.

Nothing in this section prevents a consumer from contacting a regulatory authority or exercising legal rights protected by federal or state law.

12. Changes to These Terms

We may update these Terms to reflect changes in our products, services, business operations, technology, or legal obligations.

Updated Terms will be published on this page with a revised "Last Updated" date.

The updated version governs website use and new transactions after the revised Terms take effect.

Changes will not retroactively alter the material terms of an order already accepted unless the customer agrees or the change is permitted or required by law.

We will provide additional notice or obtain consent for changes that require those steps under governing law.

We encourage customers to review these Terms periodically.

13. Customer Support and Business Information

If you have questions about these Terms, your order, product information, shipping, or returns, please contact our customer support team.

Store Name: Xavenora

Official Website:
www.xavenora.com

Business Address:
11100 SW 84th Ct
Miami, FL 33156
United States

Customer Support Phone:
+1 786-235-6838

Customer Support Email:
hello@xavenora.com

Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM (Eastern Time, ET)
Excluding U.S. Federal Holidays

Expected Response Time:
1–2 business days